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Customer Help

Our team is always here to assist

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

1 to 3 business days

How do I track the status of my order?

You can use the tracking number to monitor your order’s status

Do you ship to my country?

Our shipping policy refers to countries inside EU

If you need to swap an item

Returns and Exchanges

I received the wrong item

In that case it is necessary to send us back the product and without any additional cost you will get the correct product within 1-3 days

Where should I mail my authorized return?

You can mail it at our address located in the contact us section

How do I receive customer support?

You can contact us on our available phone numbers and email as well as our social media pages

What do I do if I entered an incorrect shipping address?

Use our contact info tab to tell us about any needed changes

Can I change or cancel an order after I've submitted it?

Yes ,you can cancel any time

Can I pre-order an item that is sold out?

Yes ,you can pre-order items being sold out